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Every Onetouch article on AI & Automation — strategy, craft and the decisions behind the work.
What actually changed between the agent announcements of late 2024 and practice in mid-sized companies in 2026: where agents landed, the integration layer that made them possible, and the failures reported.
An agent that only reads produces a wrong answer someone notices. An agent that writes produces a wrong record everything downstream inherits. Four controls decide which of the two you are building.
Build on a model API, buy a vertical product, or turn on a feature in software you already pay for. The three paths compared on cost curve, EU data residency and the switching cost nobody quotes.
Lead scoring, summarization and next-best-action are marketed together and fail differently. The published minimums from Salesforce, HubSpot, Microsoft and Zoho, and how to test a vendor claim before rollout.
Regulation (EU) 2024/1689 applies in stages between February 2025 and August 2027. Here are the risk tiers, the provider and deployer split, the transparency duties for general-purpose models, and the fines.
Most LLM features fail on retrieval, not on model choice. What decides whether one ships: passages good enough to answer, an evaluation set you own, a token and latency budget, and a fallback path.
One year of generative AI in companies, measured against the announcements: what reached production, why internal tools went first, and which governance questions regulators raised before any law existed.